DELIVERY

DOMESTIC – AUSTRALIAN ORDERS

• FREE SHIPPING for orders over $300.
• $10 flat rate for standard delivery orders under $300
• Capital cities/metro areas  3-5 business days. Regional/remote areas may take further 2-3 business days.
• All standard domestic orders are shipped via a secure door to door Direct Courier with trackable details upon request.
• We dispatch orders next business day. Occasionally, due to situations beyond our control the timing of arrival to you may take longer. Orders placed over the weekend and/or public holidays, will be processed the next business day.
• If you require your item sooner that the usual delivery window, please email us directly on contact@greekstylecouncil.com and we will assist to have it express delivered to you. Express shipping will incur an additional fee confirmed to you via email.

INTERNATIONAL ORDERS

• FREE SHIPPING for orders over AUD$300.
• AUD$30 flat fee for orders under AUD$300.
• We charge in $AUD.
• All orders sent via DHL International (note – not DHL express).
• Allow up to approximately  7-16 working days.
• All orders placed outside of Australia will be delivered via DHL with full tracking provided upon request. Please provide your email to allow us to send to you your tracking at request.
• Shipping is calculated at checkout in $AUD. Please use our conversion tool to estimate  your country’s approximate currency rate on the day. Your final order is placed in Australian Dollars (AUD$)
• A daytime delivery address, email and phone number must be provided on all International orders, so we can ensure a smooth delivery to you, once your order has been dispatched.
• International orders over AUD$1000, may be subject to duties and taxes determined by the country in which they are shipped to. Not all countries charge duties and the additional duties/taxes will vary from country to country.  Any additional taxes and duties is covered by the customer/receiver. Please enquire with your local country’s customs to know the approximate charge. These duties/taxes are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. We have  no control over processing times or duty rates set by customs in each country. This charge is out of our control. All international orders are not charged VAT or overseas taxes.

We want your online shopping experience to be as smooth, simple and possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

• Oversized and heavy orders (over 5kg) – If the item is oversized and requires special size packaging, then an oversized postage cost of AUD$20 will be charged in addition to the delivery shipping.
• Some ‘waitlisted’ pieces can be re-ordered. However note, as they are hand-crafted in Greece, please allow an extra 2-3 weeks for these items.
• Please ensure your correct street address is provided. The additional shipping fee to resend the order will be applied once more before re-dispatch.
• You have the choice to allow signature required on delivery – or for our courier to leave at your premises. Please note, if you allow to leave on premises, please ensure the location is very secure as the responsibility falls on you.
• Any person who accepts the goods on your behalf constitutes evidence of delivery fulfillment.
• Please do not enter a PO Box address.
• If you have any further questions about our shipping times, or would like to enquire about your order, please contact us contact@greekstylecouncil.com

RETURNS

We are confident you will love your hand-crafted item made in Greece. However, if you are not satisfied with your purchase, you can return your order within 7 business days from the date you received the order, provided the merchandise is in its original condition.

To notify us of the item you wish to return, at first instance please email the order confirmation number of your order to contact@greekstylecouncil.com. Please email the words in the subject line : Return: [insert your order number]

• After we have received your email, we will email you to confirm  your return.
• All returns must be shipped to Greek Style Council within 7 business days of the date of receiving our email authorizing the return. We will not accept a return which exceeds (and inclusive of the) 7 business days.
• We aim to process returns as soon as we receive them. Please allow up to further 7 business days to process your return/refund. During busy times it may take a couple more days. It may take a further 5 days for the actual refund to appear into your account, depending on your bank.
• The refund will be in the same form of payment that you originally made.
• If upon receipt we deem that the returned merchandise is not in its original condition, missing tags or parts, is marked, damaged, washed, make-up stains or generally mishandled, unfortunately the item will be sent back to the purchaser. No credit will be issued and the purchaser will be charged on the final return delivery costs.
• Customers are responsible for organizing the shipment of returns including the cost to send the returned item back to us. Please make sure goods are securely packaged to avoid damage in transit.
• We recommend posting your return through registered trackable post to ensure item is not lost upon return to us.
• In case the reason for returning a product is due to a company’s error, we undertake the shipment cost of return and we’ll deliver the order again at the shipping address you have specified – courier return cost at Greek Style Council’s expense.
• We reserve the right to refuse refund services to anyone who makes excessive returns.
• Returns do not apply to items purchased on sale or with a discount code.
• All returns will accepted subject to meeting the above conditions. Thank you.

GIFT CARDS

• Unfortunately Gift Cards cannot be used for ‘sale’ items.

EXCHANGE

Each exchange is subject to item availability.  To avoid incurring unnecessary expense and time, we kindly ask that you carefully consider your items before purchasing.  To ensure you don’t have an unsatisfactory size or fit, please carefully check size charts to ensure closest fit. For your own convenience, it is recommended to carefully check your final order.

• If for any reason an item you prefer is not in stock, we will inform you and a refund will be credited to the original method of payment 7-10 days after we receive the goods back to the office.
• Please email contact@greekstylecouncil.com for our return address

Thank you.

The Greek Style Council Team